scholarly journals BUDAYA ORGANISASI PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PROVINSI RIAU

Jurnal Niara ◽  
2018 ◽  
Vol 10 (2) ◽  
pp. 130-138
Author(s):  
Fara Merian Sari
Keyword(s):  
Organizational Culture ◽  
Integrated Services ◽  
Shared Value ◽  
Value System ◽  
The People ◽  
People Orientation ◽  
One Stop ◽  
The One

Organizational Culture is a shared value system in an organization that is a reference for how employees carry out activities to achieve the goals or goals of the organization. This is stated as the vision, mission and goals of the organization. Organizational culture is developed from a collection of norms, values, beliefs, hopes, assumptions, and philosophies of the people in it. The purpose of this research is to find out and analyze the Organizational Culture of the One-Stop Integrated Investment and Services Office of Riau Province and to analyze the obstacles in the Organizational Culture of the Department of Investment and One-Stop Integrated Services of the Riau Province. In this study the authors use the concept of theory according to Jerald Greenberg and Robert A. Baron (2010: 36) suggesting that there are seven elements that show the characteristics of organizational culture, among others, innovation, stability, orientation to people, orientation to results, being calm , attention to details, orientation to collaboration

scholarly journals Kualitas Pelayanan dan Kinerja Pegawai terhadap Kepuasan Masyarakat di Unit Pelayanan Terpadu Satu Atap Kementerian Ketenagakerjaan

2020 ◽  
Vol 18 (1) ◽  
pp. 68-74
Author(s):  
Eigis Yani Pramularso
Keyword(s):  
Service Quality ◽  
Employee Performance ◽  
Integrated Services ◽  
Community Satisfaction ◽  
Validity And Reliability ◽  
Public Servant ◽  
One Stop ◽  
The Government ◽  
To Come ◽  
The One

Abstract - The government as a public servant continues to strive to make positive perceptions by continuing to improve community satisfaction related to the various services that can be provided. Community satisfaction is strived to continue to increase by providing the best quality of service and continue to encourage employee performance to be more optimal in carrying out their duties. This study aims to determine the effect of service quality and employee performance on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower. The sample in this study amounted to 45 people where the technique was taken by accidental sampling. The data collection method uses a questionnaire given to respondents who happened to come at the research location. Data analysis tools in this study used a regression test with a validity and reliability test conducted previously. The results of this study are simultaneous and partial service quality and employee performance have a significant influence on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower where the calculated F value is 19,042 and sig 0,000. Keywords: Service Quality, Employee Performance, Community Satisfaction

scholarly journals Bureaucratic Reform to the Human Resouces: A Case Study on the One-Stop Integrated Service

2019 ◽  
pp. 61-66
Keyword(s):  
Human Resources ◽  
The Public ◽  
Study Approach ◽  
The People ◽  
Public Data ◽  
One Stop ◽  
The One ◽  
Bureaucratic Reform ◽  
Integrated Service

Bureaucratic reform is an effort to make improvements made to the system of organizing matters relating to being institutional, business, and human resources aspects of the apparatus. Human resources are one of the most important factors that cannot even be released by an organization. This study aims to analyze and explain the reform of human resources and their implications for public services in Indonesia. The type of research used is descriptive-qualitative with a case study approach. Data collection techniques used is interviews and documentation. The instruments in this study were the researchers themselves, while the informants used purposive techniques. Data analysis techniques are "interactive models" which include the public, data condensation, data presentation, and verification. The results showed that the implementation of employee capacity building in a one-stop integrated service was well implemented, this was influenced by several factors such as education, training, and assignment, employees understood the responsibilities in carrying out the tasks given by superiors and providing services to the people. The behavior of the apparatus needs to be corrected so that they are oriented to productivity and quality of work and prioritize the benefits of the general public and social justice.

scholarly journals A proposal for a book of Islamic education project for primary classes the stories Specimen/3

2018 ◽  
Vol 222 (2) ◽  
pp. 357-382
Author(s):  
Assist. T. Bashar Sabbar Odhaib
Keyword(s):  
Theoretical Study ◽  
Positive Role ◽  
Value System ◽  
The Past ◽  
The People ◽  
Islamic Thought ◽  
Descriptive Approach ◽  
The One ◽  
The Impact

The depth in Islamic thought process, study and conscious study demonstrates and proves beyond a shadow of a doubt that Islam keep pace with the developments of life and alterations decade, the Koranic story of the most important methods used by Islam - in spite of the developments of life - to feed the minds and refinement of the soul, as well as the desired and purposeful recreation are open bars of inspiration when coexist with the events told by Aziz book, the fact that the Koranic story of the main doors of the Quranic statement, gramophone for standardization and promises and warnings through the virtues and morality, behavior and legislationThe study of Quranic stories in his statement and his proof of what holds the commandments of God  and the stories of the prophets and apostles, cast a shadow over the new young people behavior and work and manners.The goal of the study known as the effect of the dominant story on the conscience of the pupil, which cast a shadow over the realization value system and moral, without difficulty and in a manner interesting and fun, without prejudice to the decisions of the (Remember - talk - dogmas - biography) and the quest for a harmonious content of initial grades main goal is to influence the behavior of the pupil , linking overweight and a reflection of what is moral and religious stories to impart excellence for other lessonsThus Vaelloukov the importance of the study focused on the one hand that the Koranic story of the most modern methods, especially the primary grades because of its profound impact in creating a magnet in the classroom is different from other lessons, as well as the realization of the imagination the student through the perception of events in the past to assume the positive role of everything that goes on and it is played roles in a simple manner without imposing a style and forbidding, but the love of good characters and it wished to be a part in the events that have sought to serve the people and here lies the impact of the story in explaining to the student that the events are repeated, and here we should let actors as they who have gone before us in human entire service. Therefore, we will adopt a descriptive approach (theoretical study) after the statement of the story - what it is - as shown in the proven content _ and then take advantage of the Islamic heritage, especially books that talk about the reasons to get off and on the Commentary on Hadeeth and also wrote the Prophet's biography that talk about the biography of the prophets and the righteous.This study was at the forefront of the three chapters, the first chapter and the second contains three sections and chapter III includes five demands to the research methodology.

scholarly journals IMPLEMENTASI KEBIJAKAN IZIN MENDIRIKAN BANGUNAN (IMB) DALAM MENINGKATKAN PENDAPATAN ASLI DAERAH (PAD) PADA DINAS PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN PANGKEP

2021 ◽  
Vol 4 (1) ◽  
pp. 36-40
Author(s):  
Syukurman Syukurman ◽  
Andi Muhibuddin ◽  
Zainuddin Mustafa
Keyword(s):  
Building Structure ◽  
Local Revenue ◽  
The People ◽  
One Stop ◽  
Qualitative Descriptive ◽  
Target Set ◽  
The Government ◽  
The One ◽  
Descriptive Method ◽  
Investment Service

Penelitian yang dilakukan dengan tujuan agar dapat diketahui proses dan faktor yang mempengaruhi implementasi kebijakan dan adakah pengaruh terhadap peningkatan pendapatan asli daerah (PAD) pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Pangkep. Metode penelitian yang dilakukan bersifat kualitatif dengan metode deskriptif kualitatif. Yaitu memberikan pengamatan dan penggambaran terhadap aspek- aspek penelitian, kemudian meneskripsikan aspek tersebut. Untuk menentukan fakta maka peneliti melakukan wawancara, observasi beberapa informan kunci meliputi pelaksana kebijakan IMB, anggota DPRD, dan masyarakat yang bermohon. Hasil penelitian menunjukkan pada Implementasi kebijakan Izin Mendirikan Bangunan di Kabupaten Pangkep belum berjalan dengan efektif dan belum sesuai dengan keinginan pemerintah daerah. Hal ini dikarenakan belum maksimalnya penerapan kebijakan IMB ditandai dengan tidak diterapkannya waji IMB, ketentuan wajib memenuhi syarat tata bangunan. Adapun faktor yang menyebabkan tidak efektifnya implementasi kebijakan adalaah kualitas dan kwantitas staf yang masih kurang, pengawasan dan dukungan politik dari legislatif masih kurang dan komunikasi yang belum efektif yang belum berjalan dengan baik.Penerimaan retribusi IMB terhadap PAD masih sangat rendah, penerimaan retribusi selama tiga tahun terakhir tidak mengalami kenaikan sesuai target yang diharapkan pemerintah. Setiap tahunnya retribusi IMB yang diterrima Rp. 900.000.000 dimana hanya tercapai 60% dari target yang ditentukan pemerintah Kabupaten Pangkep. Nilai kontribusi tersebut belum signifikan terhadap peningkatan PAD di Kabupaten Pangkep. The research was conducted with the aim of knowing the processes and factors that influence policy implementation and whether there is an effect on increasing local revenue (PAD) at the One Stop Integrated Service and Investment Service (DPMPTSP) Pangkep Regency. The research method carried out is qualitative with a qualitative descriptive method. That is to provide observations and descriptions of aspects of the research, then describe these aspects. To determine the facts, the researchers conducted interviews, observed several key informants including IMB policy implementers, DPRD members, and the people who applied. The results showed that the implementation of the building permit policy in Pangkep Regency had not run effectively and had not been in accordance with the wishes of the local government. This is because the implementation of the IMB policy has not been maximized, which is marked by the non-applicability of the mandatory IMB, the provisions of which must meet the building structure requirements. The factors that cause the ineffective implementation of policies are the quality and quantity of staff that are still lacking, political supervision and support from the legislature are still lacking and communication is not yet effective which has not gone well. Receipt of IMB levies on PAD is still very low, retribution receipts for three years The last one did not increase according to the target expected by the government. Each year the IMB levy received is Rp. 900,000,000 where only 60% of the target set by the Pangkep Regency government was achieved. The value of this contribution has not been significant to the increase in PAD in Pangkep Regency.

scholarly journals Kualitas Layanan Publik di Kantor Investasi Layanan Terpadu Satu Pintu dan Tenaga Kerja (DPMPTSP & TK) di Kabupaten Bone Bolango

2019 ◽  
Vol 1 (2) ◽  
pp. 098
Author(s):  
Lucyane Djaafar
Keyword(s):  
Qualitative Methods ◽  
Public Service ◽  
Public Services ◽  
Integrated Services ◽  
Good Service ◽  
One Stop ◽  
Labor Service ◽  
The Government ◽  
The One

Public service is a part that cannot be separated from the life of the nation and state. The 1945 Constitution mandates that the state must provide good service to all citizens to fulfill their basic needs. The government is one of the providers of public services must always carry out services that are in accordance with the rules and must know the conditions of those served. In fact, the community is often disappointed with the services provided by the government in terms of licensing arrangements such as long and convoluted service procedures, the issuance of a permit is sometimes not in accordance with the time set. Problem formula What is the quality of public services in the One Stop and Manpower Integrated Services Investment Office (DPMPTSP & TK) in Bone Bolango Regency?                This research uses qualitative methods. Techniques for collecting data through observation, interviews, documentation. The results of the service quality of Bone Bolango District's One-Stop Integrated Service and Labor Service (DPMPTSP & TK) have been good, seen from the dimensions of tangibles, responsiveness dimensions, empathy (empathy) but on assurance (assurance) dimensions and reability dimensions. corrected because there is still a relationship with the relevant office in issuing a letter of recommendation so that the permit issuance is not in accordance with the stipulated time.

scholarly journals Budaya Organisasi Terhadap Kinerja Karyawan Melalui Komitmen

MANAJERIAL ◽  
2020 ◽  
Vol 7 (01) ◽  
pp. 86
Author(s):  
Yuyuk Liana
Keyword(s):  
Organizational Culture ◽  
Organizational Behavior ◽  
Path Analysis ◽  
Employee Performance ◽  
Field Research ◽  
Organizational Factors ◽  
East Kalimantan ◽  
One Stop ◽  
Research Implication ◽  
The One

Background - Human resources are an important factor in an organization and must be of good quality, that is to have a competent spirit and also perform well. The existing commitment in employees towards the organization is an important instrument for improving employee performance. Organizational culture is a need to be developed in an organization with the aim to be able to overcome all problems that arise. Organizational culture can be said to be good when it can be proven by looking at employee turnover Aim - This study aims to determine the direct and indirect effects of organizational culture variables, organizational commitment and employee performance. Design / methodology / approach – This research belongs to exploratory field research to explain the relationship between organizational culture and employee performance. The number of respondents involved was 100 respondents, all of whom were employees at the One Stop Integrated Capital and Service Office in East Kalimantan. Research instruments using questionnaires, research analysis using path analysis. Finding – The results prove all paths in this path analysis are significant. Employees in the organization need an understanding of the culture in the organization so that performance increases while there is also an element of commitment that is a variable between the organizational culture and employee performance. Research Implication – In this study has the implication of providing direction for organizational behavior research by taking into account organizational factors and other individual factors that can improve employee performance in the organization. besides that, in subsequent studies can add the variable job satisfaction, motivation. Limitation – The limitation that can affect the results of this study is to use a questionnaire so that the possibility of researchers less anticipating respondents who just answered  

scholarly journals Harmonisasi Kewenangan Lembaga Penyelenggaraan Pelayanan Perizinan Terpadu

2019 ◽  
Vol 2 (1) ◽  
pp. 155-169
Author(s):  
Solechan Solechan ◽  
Edgar Wilardi
Keyword(s):  
Research Method ◽  
Public Services ◽  
Service System ◽  
Integrated Services ◽  
Regional Government ◽  
Institutional Form ◽  
Legal Research ◽  
The Future ◽  
One Stop ◽  
The One

Abstract This study aims to assess the harmonization of the authority of the organization of integrated licensing services. The research method used is a legal research method that focuses on the implementation of licensing principles. The results showed that licensing and non-licensing services in the One-Stop Integrated Service System (PTSP), including the Regional Government, had separate authority in regional units, including licensing and non-licensing various fields. Regulations concerning PTSP implementation, such as HR, Finance and Supervision, in addition to the institutional form is still in the level where SKPD is intersected with KP2T in the area has been in the form of Dinas or Agency. Therefore, PTSP implementation in the future will run optimally in serving the community. Keywords: Authority, One-Stop Integrated Services, Public Services.  Abstrak Penelitian ini bertujuan untuk mengethui harmonisasi kewenangan lembaga penyelenggaraan pelayanan perizinan terpadu. Metode penelitian yang digunakan adalah metode penelitian hukum yang meniti beratkan pada pelaksanaan prinsip prinsip perizinan. Hasil penelitian menunjukan bahwa kegiatan pelayanan perizinan dan non perizinan di daerah telah diatur untuk menggunakan sistem Pelayanan Terpadu Satu Pintu (PTSP), tidak terkecuali Pemerintah Daerah yang telah mendelegasikan kewenangan tersebut kepada unit perangkat daerah tersendiri, termasuk perizinan dan non perizinan di berbagai bidang. Pengaturan mengenai PTSP di daerah tidak mengatur secara detail beberapa aspek penting pelaksanaan PTSP itu sendiri seperti SDM, Keuangan dan Pengawasan, selain itu bentuk kelembagaannya masih setingkat kantor dimana notabene SKPD teknis yang bersinggungan dengan KP2T di daerah telah berbentuk Dinas atau Badan yang mengakibatkan kesenjangan eselon pimpinan. Oleh karenanya diperlukan perubahan terhadap pengaturan pelaksanaan PTSP di daerah kedepannya agar dapat berjalan dengan optimal dalam melayani masyarakat. Kata Kunci : Kewenangan, Pelayanan Terpadu Satu Pintu, Pelayanan Publik.

scholarly journals Implementasi Kebijakan Sistem Online Single Submission (OSS) Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) di Kabupaten Subang

2020 ◽  
Author(s):  
Iwan Henri Kusnadi ◽  
Muhammad Rifqi Baihaqi
Keyword(s):  
Local Governments ◽  
Integrated Services ◽  
Regional Government ◽  
The Public ◽  
Online Submission ◽  
One Stop ◽  
The Republic ◽  
The Government ◽  
The One ◽  
Source Of Information

Pada umumnya pemerintah daerah mempunyai kewajiban dalam menyelenggarakan pelayanan yang lebih baik kepada masyarakat. Dalam rangka menyelenggarakan hal tersebut pemerintah daerah telah mengeluarkan kebijakan yang bertujuan untuk mengefektifkan, mengefisiensikan dan mendekatkan pelayanan kepada masyarakat. Salah satu kebijakannya yaitu kebijakan Peraturan Presiden Republik Indonesia nomor 24 tahun 2018 tentang Pelayanan Perizinan Berusaha Terintegrasi Secara Elektronik. Kebijakan Sistem Online Single Submission (OSS) dilaksanakan dengan tujuan untuk membantu para pelaku usaha yang ingin membuat izin usahanya agar lebih mudah. Diharapkan dengan di terapkannya perizinan melalui Online Single Submission (OSS) akan memberikan dampak yang lebih baik lagi dan memberikan kepuasan bagi masyarakat. Penelitian ini menggunakan metode pendekatan kualitatif. Ruang lingkup penelitian ini yaitu dinas penanaman modal dan pelayanan terpadu satu pintu kabupaten suban. Yang menjadi sumber informasi (informan) yaitu penanggung jawab dari pemerintah daerah , dalam hal ini pihak yang terkait adalah pegawai pemerintah daerah (PEMDA) di bagian pemerintahan dan bidang pengembangan sistem informasi Online Single Submission di Dinas Penenaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Subang. Pengumpulan data dilakukan dengan teknik observasi, wawancara dan dokumentasi. Data yang diperoleh kemudian di analisa menggunakan teknik triangulasi, kemudian di susun secara sistematis sehingga pada tahap penarikan kesimpulan bersifat intepretatif. Hasil penelitian menunjukan implementasi sistem online single submission belum berjalan efektif sehingga tujuan dari OSS  untuk meningkatkan kualitas dan mendekatkan pelayanan kepada masyarakat belum efektif dan efisien.   In general, local governments have an obligation to provide better services to the community. In the framework of carrying out this matter the regional government has issued a policy that aims to streamline, streamline and bring services to the public. One of the policies is the Republic of Indonesia Presidential Regulation number 24 of 2018 concerning Electronically Integrated Business Licensing Services. The Online Single Submission System (OSS) policy is implemented with the aim of helping business people who want to make their business licenses easier. It is hoped that licensing through the Online Single Submission (OSS) will have a better impact and provide satisfaction for the community. This research uses a qualitative approach. The scope of this research is the one-stop investment and integrated services department in Suban Regency. The source of information (informant) is the person in charge of the regional government, in this case the relevant party is a local government employee (PEMDA) in the government department and in the field of developing an Online Single Submission information system at the One-Stop Investment and Integrated Services Office of Subang Regency. Data collection is done by observation, interview and documentation techniques. The data obtained are then analyzed using triangulation techniques, then arranged systematically so that the conclusions drawn are interpretative. The results showed that the implementation of a single online submission system was not yet effective, so the purpose of the OSS was to improve the quality and bring services closer to the public that had not been effective and efficient.  

scholarly journals Policy Implementation of One Door Integrated Service in Kendari City

2020 ◽  
pp. 72-92
Author(s):  
Agung Nurrahman ◽  
Muh. Marzab Dasilva
Keyword(s):  
Policy Implementation ◽  
Integrated Services ◽  
Three Dimensions ◽  
Four Dimensions ◽  
One Stop ◽  
Implementation Policy ◽  
Bureaucratic Structure ◽  
The One ◽  
City Policy ◽  
Integrated Service

The focus of the study discusses the implementation of a one-stop integrated service City policy in Kendari, Southeast Sulawesi Province. The purpose of this research is to find out and analyze the implementation of a one-stop integrated service policy in Kendari City. The concept used is the theory of policy implementation presented by George Edwards III that the dimensions of policy implementation are: 1) communication, 2) resources, 3) disposition and 4) bureaucratic structure. The method used is descriptive qualitative with an inductive approach. The models used in analyzing the data through data reduction, the data presentation, and drawing Conclusions. Based on the results of research that the Office of Investment and Integrated Services of the One Door of the City of Kendari in the implementation of the One Door Integrated Services Policy can be Categorized as not good yet. This can be seen from the four dimensions of research, there are 3 (three) dimensions that are not good items, namely the dimensions of Communication, Disposition, and Bureaucratic Structure.  Keywords: Implementation, Policy, Public Services, One Stop Integrated Services

scholarly journals TERPADU (SIPINTER) TERHADAP KEPUASAN PELANGGAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN TANGERANG

2019 ◽  
Vol 9 (1) ◽  
Author(s):  
Ricca . Rosalinda ◽  
Mach . Murodi ◽  
Irvan Arif Kurniawan
Keyword(s):  
Information System ◽  
Customer Satisfaction ◽  
Management Information System ◽  
Management Information ◽  
The People ◽  
Service Information ◽  
One Stop ◽  
The One ◽  
Investment Service ◽  
Integrated Service

 This thesis is titled “The Effect of the Application of Integrated Licencing Service Information System (SIPINTER) on Customer Satisfaction in the Investment Service and One-Stop Integrated Service (DPMPTSP) of Tangerang District”. The population in this study is the people who use Application SIPINTER in the Investment Service and One-Stop Integrated Service (DPMPTSP) of Tangerang District amount of 1,337 people from which in the whole population the researchers used 93 people as samples to be tested. This is indicated by the results of testing using the SPSS (Statistical Product and Solution Service) which shows a significant level of 0,000 which means smaller than 0,05 and t count of 7,656 which is greater than t table that is 1,986. This situation shows that Ho was rejected and Ha was accepted, so the hypothesis that the researchers proposed proved correct. The conclusion is that there is a positive and significant effect between the Integrated Licensing Service Information System (SIPINTER) Application on Customer Satisfaction in the Investment Office and the One-Stop Integrated Service (DPMPTSP) of Tangerang District. Keywords: Management Information System, Customer Satisfaction, Licensing

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