scholarly journals The Impact of Value, Employees Performance and the Integration of Healthcare Services on Loyalty toward Community Pharmacies in Saudi Arabia: A Structural Model

2021 ◽  
Vol 16 (7) ◽  
pp. 80
Author(s):  
Karim Garrouch ◽  
Abdullah Alshemas

With the focus of the scholars and literature on the importance of customer value, the emphasis has been paid to this concept in a great number of retailing specialties, but it was neglected in the case of community pharmacies. This research focuses on the service value, trust and employee performance as factors explaining loyalty to pharmacies and adds the verification of the impact of the integration of primary healthcare services as a way to enhance or sustain the level of loyalty to the initial pharmacy or switching intentions toward other pharmacies which integrate this kind of service. Thus, an original conceptual model is proposed and tested. A survey was distributed electronically via a social media application (WhatsApp) to participants based on the convenience sampling technique. 492 respondents submitted the survey. Results show that perceived value, employee performance and trust influence initial loyalty. In addition, the integration of Primary Healthcare services sustains this loyalty, but initial loyalty does not prevent switching intentions in case other pharmacies integrate primary healthcare services.

2019 ◽  
Vol 2 (1) ◽  
pp. 8-14
Author(s):  
Rashed Al Karim

The quality of the human resource of an organization is essential to its success. Thus, every organization must seek to improve the quality of its workforce. One way of achieving this is through training and development programs. The importance of training and development programs can only be appreciated with a clear understanding of its direct impact on employee performance. The purpose of this study is to determine the impact of training and development programs on employee performance. The data for this study has been collected through a structured questionnaire by conducting a survey. The sample size of this study is 100 and is chosen based on convenience sampling technique from different chemical and manufacturing industries of Bangladesh. All the data of this study were processed and analysed through SPSS 20. The value of Cronbach Alpha was 0.725, means that the data of this study is reliable according to Nunnaly, (1978). Hypotheses were tested through multiple regression analysis. From the findings, it has found that Orientation Training (OT), Career Development Training (CDT), and Environment, Health & Safety Training (EHST) have the significant impact on Employee Performance (EP) while there was no significant relation between Job Training (JT) and Employee Performance (EP). Eventually, this study was concluded by providing a few recommendations for organisational implication.


BMJ Open ◽  
2021 ◽  
Vol 11 (2) ◽  
pp. e040749
Author(s):  
Shanthi Ann Ramanathan ◽  
Sarah Larkins ◽  
Karen Carlisle ◽  
Nalita Turner ◽  
Ross Stewart Bailie ◽  
...  

ObjectivesTo (1) apply the Framework to Assess the Impact from Translational health research (FAIT) to Lessons from the Best to Better the Rest (LFTB), (2) report on impacts from LFTB and (3) assess the feasibility and outcomes from a retrospective application of FAIT.SettingThree Indigenous primary healthcare (PHC) centres in the Northern Territory, Australia; project coordinating centre distributed between Townsville, Darwin and Cairns and the broader LFTB learning community across Australia.ParticipantsLFTB research team and one representative from each PHC centre.Primary and secondary outcome measuresImpact reported as (1) quantitative metrics within domains of benefit using a modified Payback Framework, (2) a cost-consequence analysis given a return on investment was not appropriate and (3) a narrative incorporating qualitative evidence of impact. Data were gathered through in-depth stakeholder interviews and a review of project documentation, outputs and relevant websites.ResultsLFTB contributed to knowledge advancement in Indigenous PHC service delivery; enhanced existing capacity of health centre staff, researchers and health service users; enhanced supportive networks for quality improvement; and used a strengths-based approach highly valued by health centres. LFTB also leveraged between $A1.4 and $A1.6 million for the subsequent Leveraging Effective Ambulatory Practice (LEAP) Project to apply LFTB learnings to resource development and creation of a learning community to empower striving PHC centres.ConclusionRetrospective application of FAIT to LFTB, although not ideal, was feasible. Prospective application would have allowed Indigenous community perspectives to be included. Greater appreciation of the full benefit of LFTB including a measure of return on investment will be possible when LEAP is complete. Future assessments of impact need to account for the limitations of fully capturing impact when intermediate/final impacts have not yet been realised and captured.


2015 ◽  
Vol 6 (1) ◽  
pp. 49 ◽  
Author(s):  
Uzma Hafeez ◽  
Waqar Akbar

Employees are major assets of every organization. The accomplishment of the industry depends on its employee performance. Therefore, upper management knows the significance of expense in training for the advantage of improving employee performance and also places them to get the challenges of the today’s competitive business environment. This research also aims to see the “Impact of Training on Employee Performance in Pharmaceutical Industry in Karachi Pakistan”, in which Training consider as independent whereas dependent variable ‘Employee Performance‘ having its Performance areas i.e.; demonstrating team work, communication skill, customer service, interpersonal relationship and reduced absenteeism and its Developments areas i.e.; job-satisfaction, employee motivation, new technologies, efficiencies in process and innovation in strategies as its levers. The paper presents a concise summary of the literature on the value of training in improving the performance of the employees. Four pharmaceutical companies are selected. A survey of 356 employees via self administrated questionnaire with the help of random sampling technique is conducted with the response rate of 96%. Two sets of hypothesis are developed which relate directly to the research questions. SPSS 19 is used to perform reliability, descriptive, correlation and regression analysis. The analysis shows a positive significant relationship between them and the results reveal that the more the employee gets training, the more efficient their level of performance would be. The last section of the paper concludes along with recommendation to give guidelines for future research.


2016 ◽  
Vol 7 (1) ◽  
pp. 29 ◽  
Author(s):  
Afaq Ahmed Khan ◽  
Sardar Osama Bin Haseeb Abbasi ◽  
Raja Muhammad Waseem ◽  
Mohsin Ayaz ◽  
Moazzam Ijaz

<p>Training and development of employees and job satisfaction of employees are two crucial components for the performance of employee. In this study the influence of training and development on employee performance through job satisfaction is studied. 115 questionnaires were distributed among employees i.e. executives and managers of Telecom companies in Abbottabad, Haripur and Mansehra of which 105 were returned. Convenience sampling technique was used for data collection. The response rate was 91%. The finding of our study showed positive impact of training and development and job satisfaction with employee performance. Training and development will lead to higher job satisfaction level in employees and they will fulfill their duties with a great deal of responsibility with best performance.</p>


2016 ◽  
Vol 14 (2) ◽  
pp. 108
Author(s):  
Helmi Ferdian ◽  
Purwanto Purwanto ◽  
Haryo Santoso

ABSTRAKParadigma pengelolaan hidup Atur dan Awasi (ADA) merupakan sistem pengelolaan hidup yang banyak diberlakukan di negara-negara berkembang termasuk Indonesia. Implementasi sistem  ADA tersebut sangat dominan dalam pelaksanaan SVLK. Sebagai salah satu pusat industri furnitur, Kabupaten Jepara menjadi daerah yang merasakan dampak langsung dari penerapan kebijakan SVLK. Penelitian ini bertujuan untuk mengevaluasi peranan SVLK dalam “menuntun” industri furniture di Jepara untuk melakukan pengelolaan lingkungan seperti dalam UKL UPL/DPLH yang telah dimilikinya. Penelitian dilakukan dengan metode survei melalui pendekatan analisis deskriptif. Sampel penelitian sebanyak 37 perusahaan yang diperoleh dengan menggunakan teknik convenience sampling atau sering juga disebut teknik Insidental. Tahapan penelitian meliputi wawancara dan penyebaran kuisioner serta review laporan pengelolaan dan pemantauan lingkungan untuk dikaji dan dievaluasi. Hasil penelitian diketahui bahwa paradigma ADA yang mengendalikan SVLK belum mampu berperan maksimal dalam mempengaruhi industri furnitur untuk mengeimplementasikan UKL UPL-nyaKata kunci: ADA, SVLK,UKL UPL, industri furnitur.  ABSTRACTParadigm life management Organize and Supervise (ADA) is a management system that is a lot of life imposed on developing countries including Indonesia. Implementation of the ADA system is very dominant in the implementation of the SVLK. As a center for the furniture industry, Jepara district into areas that feel the direct impact of policy implementation SVLK. This study aimed to evaluate the role of SVLK in the "lead" in Jepara furniture industry for management of environment as the UKL UPL / DPLH he had. Research conducted by survey method through descriptive analysis approach. Samples are 37 companies that obtained by using a convenience sampling technique sometimes called Incidental techniques. Stages of research includes interviews and questionnaires and review management reports and environmental monitoring to be studied and evaluated. The survey results revealed that the controlling paradigm ADA SVLK has not been able to contribute the maximum in affecting the furniture industry for its mengeimplementasikan UKL-UPLKeywords:  ADA, SVLK, UKL UPL, the furniture industry.Cara sitasi: Ferdian, H., Purwanto, dan Santoso,H. (2016). Dominasi Paradigma Pengelolaan Atur dan Awasi dalam SLVK: Evaluasi Laporan Implementasi Pengelolaan dan Pemantauan Lingkungan Hidup pada Industri Furnitur di Jepara. Jurnal Ilmu Lingkungan,14(2),108-114, doi:10.14710/jil.14.2.108-114 


2016 ◽  
Vol 35 (5) ◽  
pp. 623-635 ◽  
Author(s):  
Scott L Boyar ◽  
Teresa A. Wagner ◽  
Amanda Petzinger ◽  
Ronald B. McKinley

Purpose – The purpose of this paper is to examine two important family roles, financial and caregiver, and their impact on four relevant outcome variables: absenteeism, partial absences, employee performance, and life satisfaction; they also explore the intervening impact of core self-evaluations (CSE) among these relationships. Design/methodology/approach – Data are collected using a questionnaire and actual employee performance data. Hypotheses were assessed in a structural model using LISREL. Findings – The results demonstrate the impact of family roles on important outcomes, such as absenteeism and life satisfaction, as well as limited support of the moderating impact of CSE. Further, life satisfaction was significantly impacted by family roles and influenced job performance. Research limitations/implications – Although the measures were self-reported, actual job performance data were collected from company records; such a design should limit the risk of common method variance (Podsakoff et al., 2003). Practical implications – Two family roles were shown to impact life satisfaction and these were positively moderated by CSE. Therefore, organization can develop family-friendly programs and policies to support employee’s multiple family roles in an effort to increase employee’s levels of life satisfaction and job performance. Incorporating CSE in the hiring process or providing employees with the skills and abilities to enhance their level of CSE should impact job performance. Originality/value – The study contributes by assessing family roles using gender-neutral measures that assess level of role engagement. It also incorporates a dispositional variable, CSE, and its relation to family roles and job performance.


2017 ◽  
Vol 1 (2) ◽  
pp. 56
Author(s):  
Oki Isdianto ◽  
Soni Kurniawan

The aims of this study are to find out (1) the effect of MSDM strategic practice variable, employees performance, (2) the effect of employee performance on company performance and the impact on company performance at Oki Fortune Party Equipment Rental Company Yogyakarta.This type of research is explanatory research. Its population is 30 employees company performance at Oki Fortune Party Equipment Rental Company. Number of samples were 30 respondents by using saturated sampling technique (census). Methods of data collection were conducted with questionnaire media, while data analysis techniques used simple multiple linear regression analysis.The result shows that multiple linear regression equation is Y (company performance) = 0.059X1 (MSDM strategic practice) + 0.205X2 (employee performance). There is no significant effect between MSDM strategic practice on company performance because value of sig is > a (0,773>0,05). No significant effect between employee performance on company performance because value of sig is > a (0,322>0,05)


Employees are not present in work and so the work suffers. The researcher focuses to sort the motives for employee’s absenteeism in an organization. It is the key problem faced by more or less all the employers nowadays. Absenteeism of employees from job results in backlogs, pile of labour and therefore work delays. The objective of the paper is to identify the predominant factor influencing employee absenteeism and to measure the impact of factors influencing employee absenteeism on employee productivity. Descriptive research design is used for this reseacrh. Data was collected from 150 employees using Convenience sampling technique from the employees of IT companies at Trichy. The data were analyzed using descriptive statistics to identify the predominant factor influencing employee absenteeism and multiple regression to measure the impact of factors influencing employee absenteeism on employee productivity. From the analysis, it was found that stress at the workplace is the predominant factor highly influencing employee absenteeism. It was also found that improper time management is highly influencing employee absenteeism factor on employee productivity


2020 ◽  
Vol 3 (1) ◽  
pp. 45-58
Author(s):  
Agnes Osita-Njoku ◽  
Okechukwu Anyaoha ◽  
Odochi Kamalu

Purpose: The purpose of this study was to examine the impact of internal corporate social responsibility on employee’s performance in Nigeria National Petroleum Corporation.Methodology: This study was descriptive, to satisfy the objective of the study two hypotheses were formulated. Sample for the study was 301 staff of NNPC. The methodology involved the use of simple random sampling and proportionate stratified sampling techniques. Data was gathered through the questionnaire and secondary sources. The data was presented using simple percentage and tables, while the hypotheses was tested using the chi–square statistical tool.  Findings: The findings reveal that the provision of healthcare services have significantly reduced employees’ absenteeism and training of employees has led to employees’ effectiveness in NNPC.Unique Contribution to policy and Practice: The study recommended that organizations should prioritize their social responsibilities to the staff by evolving plans and programmes that are staff oriented. Training of staff should be done constantly to sharpen their knowledge on the job task and that Organizations should evolve policies that allow for periodic health check and evaluation of the staff. The study showed that internal corporate social responsibility is essential in encouraging employee’s performance.


2021 ◽  
Vol 9 (2) ◽  
pp. 185-194
Author(s):  
Amjad Ali ◽  
Shahzad Mushtaq ◽  
Muhammad Asif ◽  
Muhammad Qasim Maqbool ◽  
Umer Bin Khalid

Purpose: This study aims to explore the impact of authentic leadership on employee performance and the moderating role of Islamic work ethics. There is little research on authentic leadership and employee performance in Pakistan's higher education sector. Therefore, the purpose of this study was to analyze the impact of authentic leadership with Islamic work ethics on employee performance. Methodology: This is a quantitative study. In this study, the convenience sampling method was used as a sampling technique. The data was collected from the higher education sector in Peshawar, and a questionnaire was circulated to 220 employees working in the various higher education sector in Peshawar. Data were analyzed by using SPSS 22 version. Results: The results show that authentic leadership has a significant impact on employee performance. Authentic leadership also significantly influences IWE. Similarly, the interactive impact of authentic leadership and Islamic work ethics on employee performance was also found to be significant. Applications of this study: This research can be very effective for improving authentic leadership strategies to improve the performance of employees in the higher education sector in Peshawar, Pakistan. The Novelty of the study: The contribution of this research is Islamic work ethics using the first time between authentic leadership and employee performance, which has not been used so far. It has been found that Islamic work ethics positively moderate the link between authentic leadership and employee performance.


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