scholarly journals IMPROVING PASSENGERS SATISFACTION OF “TRAVEL” CORRIDOR PADANG-PESISIR SELATAN USING IMPORTANCE - SATISFACTION ANALYSIS (ISA)

SINERGI ◽  
2019 ◽  
Vol 23 (2) ◽  
pp. 153
Author(s):  
Yosritzal Yosritzal ◽  
Seprino Hendra ◽  
Bayu Martanto Adji
Keyword(s):  
Public Transportation ◽  
Random Sampling ◽  
Total Sample ◽  
Quadrant Analysis ◽  
Air Conditioner ◽  
Transportation Services ◽  
Transport Services ◽  
Bus Services ◽  
Public Transport Services ◽  
Satisfaction Analysis

This study was motivated by the case of the disappearance of legal bus services due to their loss in competition with a kind of car services called “Travel” for the corridor of Padang - Pesisir Selatan, West Sumatera, Indonesia. Travel might not legal public transport services, and therefore, in this study is also called un-official public transportation. This study aims to determine the driving attributes for passenger’s satisfaction of un-official public transportation services and to figure out the service attributes that need to be improved according to passengers’ perceptions. Data was collected using random sampling with a total sample of 160 respondents and was analyzed using the Importance Satisfaction Analysis (ISA) method. Quadrant analysis of ISA revealed that the availability of music and air conditioner on-board is not so essential but resulting a higher satisfaction to passengers. Passengers are calling for an improvement of the services by consistently implementing the law against a driver who uses a mobile phone while driving or driving inconsiderately, and improving the courtesy and friendliness of the driver.

scholarly journals PERFORMANCE ANALYSIS AND MODELING OF PASSENGER PUBLIC TRANSPORT SERVICES IN SALATIGA CITY

ASTONJADRO ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 61
Author(s):  
Mudjiastuti Handajani ◽  
Ferry Firmawan ◽  
Harmini Harmini
Keyword(s):  
Performance Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Waiting Times ◽  
Load Factor ◽  
Transportation Services ◽  
Transport Services ◽  
Research Activities ◽  
Directorate General ◽  
Public Transport Services

<p>The performance condition of public transportation services in Salatiga City does have an average rating of still good, but it still has classic problems such as there is no passenger stop, public transportation takes a long time to catch up on deposits, and passengers do not know the fare per kilometer that must be paid. These conditions encourage research activities in the form of an analysis of the performance of public transport passengers in Salatiga City (Case Study of the Tamansari – Blotongan Route). The long-term goal of this research is that the resulting analysis can contribute to stakeholders in Salatiga City, especially in terms of (public transport) towards smart transportation. The specific target to be achieved from the research is the analysis and modeling of the performance of passenger public transport services that will be carried out in Salatiga City, in the form of field surveys and secondary data collection, namely: number of vehicles, number of passengers and data in the form of public transport routes: routes, schedules, speeds and Primary forms are: boarding alighting (up and down passengers) and headway (distance between two public transport vehicles). The analytical method used is the analysis and modeling of the performance of passenger public transportation services in accordance with Government Regulation No. 10 of 2012 Directorate General of Land Transportation concerning Minimum Service Standards for Road-Based Mass Transportation. The results showed that the physical condition of the passenger fleet of Salatiga City on the Tamansari - Blotongan PP route was classified as suitable for use. There are a total of 90 fleets that are sufficient for the needs of Salatiga City public transport passengers who want to travel by means of transportation. The results of the performance analysis based on various indicators show that the performance quality of public transportation services in Salatiga City has met the standards set by the Directorate General of Land Transportation. It can be seen from the results of the load factor analysis with a value of 0.72, the value is included in category A, namely &gt; 0.8. For the level of satisfaction and level of performance, most of the indicators have met the satisfaction of public transport passengers in Salatiga City, so it is sufficient to maintain it. However, there are indicators of waiting times for public transportation that need to be improved.</p>

scholarly journals PENERAPAN METODE IPA (IMPORTANCE PERFOMANCE ANALYSIS) UNTUK MENGANALISIS KEPENTINGAN DAN KEPUASAN PENUMPANG TERHADAP KUALITAS PELAYANAN BUS TRANS KOETARADJA (STUDI KASUS : KORIDOR I KEUDAH – DARUSSALAM)

2019 ◽  
Vol 2 (2) ◽  
pp. 164-173
Author(s):  
Lia Fajri ◽  
Sugiarto Sugiarto ◽  
Renni Anggraini
Keyword(s):  
Public Transport ◽  
City Government ◽  
Road User ◽  
Quadrant Analysis ◽  
Transport Services ◽  
Bus Services ◽  
The City ◽  
Public Transport Services ◽  
Banda Aceh

The use of private vehicles that increases continuously due to the poor of public transport services is one of the causes of congestion. To solve this problem, the City Government of Banda Aceh provides Trans Koetaradja Bus. The limitations of existing public transport services in the city of Banda Aceh caused the community to attempt facilitate their own movements with private vehicles. So that the development of Trans Kutaraja is faced with the challenge of how Trans Kutaraja is able to attract private vehicle users who are the majority of road user in the city of Banda Aceh. therefore, it is important to know how the user respondses to the service quality of Trans Kutaraja. This study aims to analyze the quality of Trans Koetaradja Bus services and determine the quality of Trans Koetaradja Bus services of attributes that are prioritized based on the perception of the users of Trans Koetaradja Bus by using the Importance Performance Analysis Method consisting of quadrant analysis and gap analysis. From the results of the quadrant analysis the IPA method for Trans Koetaradja users is more focused on the factors that most influence on the quality of bus services. It can be seen from the indicators located in quadrant I (top priority) consisting of indicators such as the availability of trash can at the bus stop, ease of obtaining information related to the route and time of bus arrival, the accuracy of bus travel schedules, time speed spent on bus trips from one point to another and the time period of arrival between one fleet and another.

scholarly journals Proximity Indexing of Public Transport Terminals in Metro Manila

2021 ◽  
Vol 13 (8) ◽  
pp. 4216
Author(s):  
Krister Ian Daniel Roquel ◽  
Raymund Paolo Abad ◽  
Alexis Fillone
Keyword(s):  
Spatial Distribution ◽  
Public Transport ◽  
Public Transportation ◽  
Travel Demand ◽  
Supply And Demand ◽  
Transportation Services ◽  
Transport Services ◽  
Multimodal Transport ◽  
Metro Manila ◽  
Public Transport Services

Despite the extensive transit network in Metro Manila, intermodal connections between public transportation services are still fragmented. In response, authorities proposed various multimodal transport terminals around the periphery of the metropolis. However, there is a need to understand how these proposed terminals will impact existing transportation infrastructure and services as well as the current travel demand. This paper proposes a method that quantifies the nearness of any subject to any metric of interest, or in this case, the location of the terminal based on its proximity to existing transit supply and demand at different points in the transport network. It involves a simple methodology that requires only the spatial distribution of relevant transport planning data (e.g., public transport services, public transport passenger activity). It was found that the spatial distribution of the transport terminals in the study area is more closely related to the transit supply. Using the same methodology, several potential locations in Metro Manila (e.g., central terminal, terminal along a major junction) were assessed to see whether these are viable sites for a multimodal terminal. One scenario configuration was found to be better integrated with where trips start and/or end, while another seemed to improve integration of the existing railways.

scholarly journals Perlindungan Hukum Bagi Penumpang Angkutan Umum Trans Serasi Tabanan

2020 ◽  
Vol 2 (1) ◽  
pp. 42-46
Author(s):  
I Gusti Agung Tria Masdiana Putra ◽  
I Nyoman Putu Budiartha ◽  
Ni Made Puspasutari Ujianti
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Legal Protection ◽  
Service Users ◽  
Legal Research ◽  
Transportation Services ◽  
Community Environment ◽  
Transport Services ◽  
Conducting Research ◽  
Public Transport Services

Abstract-Transport is a facility that functions as the transfer of goods or people from one place to another. Seen in the community environment, in fact there are still a number of transporters who carry out actions outside standardization as well as carrying passengers in excess of the prescribed capacity, this has violated traffic rules and violated the rules on consumer protection, In addition, due to the neglected passenger rights and a lack of awareness of passengers in terms of security and comfort as service users, the authors are interested in lifting the title and conducting research on legal protection for public transport passengers at Trans Serasi Tabanan. The problems of this research are; 1. How is legal protection for public transport passengers as consumers of transportation facilities? and 2. What is the responsibility of the carrier for errors that result in losses for public transport passengers? This research is categorized into empirical research, because it wants to know the form of legal protection for Trans Serasi Tabanan passengers. From the results of the research and discussion show that the lack of awareness of the transporters in paying attention to the safety and comfort of passengers and passengers is also less aware of the importance of their rights to obtain security and comfort in using public transportation services so that their rights as service users are ignored.This legal research is expected for the transporters to pay more attention to the comfort and safety of passengers and the passengers are also more selective in using public transport services so that there are no events that can cause harm in any form. Keywords: Legal Protection; Passenger; Public transportation Abstrak-Angkutan merupakan sarana yang berfungsi sebagai pemindah barang ataupun orang dari suatu tempat ke tempat lainnya. Dilihat dalam lingkungan masyarakat, kenyataanya masih ada beberapa oknum pengangkut yang melakukan tindakan diluar standarisasi seperti halnya mengangkut penumpang dalam jumlah melebihi kapasitas yang telah ditetapkan , hal ini sudah melanggar tata tertib dalam berlalu lintas serta melanggar tata tertib tentang perlindungan konsumen. Selain itu, adanya hak-hak penumpang yang terabaikan serta kurangnya kesadaran penumpang dalam hal keamanaan dan kenyamanan sebagai pengguna jasa, maka penulis tertarik mengangkat judul dan melakukan penelitian mengenai perlindungan hukum terhadap penumpang angkutan umum Trans Serasi Tabanan. Adapun permasalahan dari penelitian ini yakni; 1. Bagaimanakah upaya perlindungan hukum terhadap penumpang angkutan umum sebagai konsumen fasilitas transportasi? serta 2. Bagaimanakah tanggung jawab pihak pengangkut terhadap kesalahan yang mengakibatkan kerugian bagi penumpang angkutan umum? Penelitian ini dikategorikan ke dalam penelitian empiris, dikarenakan ingin mengetahui bentuk perlindungan hukum bagi penumpang Trans Serasi Tabanan. Dari hasil penelitian dan pembahasan menunjukkan bahwa kurangnya kesadaran dari pihak pengangkut dalam memperhatikan keamanan dan kenyamanan penumpang serta dari pihak penumpang juga kurang menyadari pentingnya hak-hak mereka untuk memperoleh keamanan dan kenyamanan dalam menggunakan jasa angkutan umum sehingga hak mereka sebagai pengguna jasa pun terabaikan. Penelitian hukum ini diharapkan bagi pengangkut agar lebih memperhatikan kenyamanan dan keamanan penumpang serta pihak penumpang juga lebih selektif dalam menggunakan jasa transportasi angkutan umum agar tidak adanya kejadian yang dapat menimbulkan kerugian dalam bentuk apapun. Kata Kunci: Perlindungan Hukum ; Penumpang ; Angkutan Umum

scholarly journals Analisis Jalur Faktor-faktor yang Mempengaruhi Loyalitas Penumpang BRT Trans Musi

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Lady Yulita Yulita ◽  
Irmeilyana Irmeilyana
Keyword(s):  
Path Analysis ◽  
Public Transportation ◽  
Path Model ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Reliability Factor ◽  
Transportation Services ◽  
Transport Services ◽  
Passenger Satisfaction ◽  
Public Transport Services

 Abstrak— Trans Musi adalah sistem transportasi berjenis Bus Rapid Transit (BRT) di Kota Palembang, Sumatra Selatan. Tujuan dikembangkannya BRT Trans Musi adalah dalam rangka menyediakan pelayanan angkutan umum yang sesuai dengan kebutuhan masyarakat. Dalam pelayanan angkutan umum ada faktor-faktor yang dapat mempengaruhi kepuasan dan loyalitas penumpang yaitu keandalan, daya tanggap, jaminan, empati, bukti langsung, dan harga. Tujuan dari penelitian ini untuk mengetahui faktor-faktor yang secara signifikan berpengaruh langsung maupun tidak langsung terhadap kepuasan penumpang Trans Musi serta mengetahui besarnya pengaruh faktor-faktor tersebut dan kepuasan terhadap loyalitas penumpang. Metode yang digunakan adalah analisis jalur. Berdasarkan data kueioner, model jalur yang terbentuk adalah  = 0,1869 + 0,0616  - 0,0213  + 0,1201  + 0,1948 + 0,1417  +0,6984  dan  = 0,0398 + 0,0985  - 0,0087  - 0,0218  - 0,0488 + 0,0301  + 0,6299 + 0,5461. Hasil penelitian dengan α = 5% menunjukkan bahwa faktor keandalan (X1), faktor keandalan (X5) dan faktor harga (X6) berpengaruh secara signifikan terhadap kepuasan penumpang (Y1) dengan besar pengaruh berturut-turut 0,1869, 0,1948 dan 0,1417. Selain itu, faktor kepuasan penumpang (Y1) berpengaruh secara signifikan terhadap loyalitas penumpang (Y2) dengan besar pengaruh 0,6299. Kata Kunci— Kepuasan Penumpang, Loyalitas Penumpang, Analisis Jalur, Trans Musi. Abstract— Trans Musi is a Bus Rapid Transit (BRT) transport system in Palembang, Indonesia. The purpose of the development of BRT Trans Musi is in order to provide public transportation services in accordance with the needs of the community. In public transport services there are factors that can affect passenger satisfaction and loyalty that is reliability, responsiveness, assurance, empathy, direct evidence, and price. The purpose of this research is to know factors that significantly influence directly or indirectly to passenger satisfaction of Trans Musi and to know the influence of those factors and satisfaction to passenger loyalty. The method used is path analysis. Based on the questionnaire data, the path model formed is   = 0.1869 + 0.0616  – 0.0213  + 0.1201  + 0.1948 + 0.1417  +0.6984  and  = 0.0398 + 0.0985  – 0.0087  – 0.0218  – 0.0488 + 0.0301  + 0.6299 + 0.5461. The result of research with α = 5% indicated that reliability factor (X1), reliability factor (X5) and price factor (X6) had significant effect to passenger satisfaction (Y1) with the influence of 0.1869, 0.1948 and 0.1417 respectively. In addition, passenger satisfaction factor (Y1) significantly influence passenger loyalty (Y2) with a large influence of 0.6299.Keywords— Passenger Satisfaction, Passenger Loyalty, Path Analysis, Trans Musi. 

scholarly journals Estimating Cost Savings of Coordinating Regional Non-Emergency Human Transport Services

2010 ◽  
Author(s):  
Ryoichi Sakano ◽  
Julian Benjamin
Keyword(s):  
Public Transportation ◽  
Local Community ◽  
Operating Cost ◽  
Cost Savings ◽  
Transportation Systems ◽  
Transportation Services ◽  
Transport Services ◽  
Transportation Agencies ◽  
Human Transport ◽  
Current Operating

Local public transportation agencies provide a nonemergency human transport service to nearby hospitals and doctors' offices. Some users require specialized medical services at a hospital located out of the normal service area. In the Piedmont/Triad region of North Carolina, the Piedmont Authority for Regional Transportation (PART) began PART Connections in April 2004, to provide two daily transportation services between the Piedmont/Triad area and the UNC/Duke medical areas. Using current operating cost data of participating transportation systems, round-trip costs to the UNC/Duke medical areas from each county and to the nearest PART Connections stop are estimated. Given the actual number of passengers served by PART Connections during the first nine-month period of the service, the net saving in the operating cost by participating PART Connections is estimated for each system. Then, the total service hours saved by using PART Connections are estimated for each system, and are used to estimate the number of additional passengers served within the system. It is estimated that PART Connections could provide a net saving of $38,000 on operation expenses annually to the participating four county transportation systems. More importantly, PART Connections would enable the four county systems to provide more than 10,000 additional passenger trips within each county annually, by using the saved resources. In addition, 12 local community transportation providers in 15 western counties of the Piedmont/Triad region, which currently do not participate in PART Connections, are estimated to save a modest $9,600 in total annually, by using PART Connections.

scholarly journals KARAKTERISTIK PERGERAKAN PENUMPANG ANGKUTAN UMUM PERDESAAN DI KABUPATEN KUNINGAN

2021 ◽  
Vol 21 (2) ◽  
pp. 123-132
Author(s):  
Adinda Sekar Tanjung ◽  
Puspita Dirgahayani
Keyword(s):  
Rural Communities ◽  
Public Transport ◽  
Public Transportation ◽  
Rural Areas ◽  
Local Governments ◽  
Transport Services ◽  
Transportation Service ◽  
Movement Characteristics ◽  
Transportation Routes ◽  
Public Transport Services

Abstract   The demand for rural public transportation is dominated by people who cannot access private vehicles. In terms of the number of operating routes and the performance of their services, currently rural public transport services tend to decline. The mobility of rural communities to reach social facilities can be hampered if there is no public transportation service, which in turn will reduce the quality of human resources in rural areas. This study focuses on the movement characteristics of rural public transport passengers in Kuningan Regency. Several rural transportation routes were taken as samples, namely route 030 Cilimus-Linggarjati, route 061 Cilimus-Mandirancan, and route 037 Lengkong-Rancakeusik. This study shows that the characteristics of the movement of rural public transport passengers are an integral part in an effort to maintain rural public transport services. These characteristics of passenger movement can be used to improve the performance of public transportation, become input for public transport operators, and become material for local governments to make policies   Keywords: rural public transportation; public transport routes; public transport services; public transport performance.     Abstrak   Permintaan angkutan umum perdesaan didominasi oleh masyarakat yang tidak dapat mengakses kendaraan pribadi. Dari sisi jumlah trayek yang beroperasi dan kinerja layanannya, saat ini layanan angkutan umum perdesaan cenderung semakin menurun. Mobilitas masyarakat perdesaan untuk menjangkau fasilitas sosial dapat terhambat jika tidak ada layanan angkutan umum, yang pada akhirnya akan menurunkan kualitas sumber daya manusia di kawasan perdesaan. Studi ini berfokus pada karakteristik pergerakan penumpang angkutan umum perdesaan di Kabupaten Kuningan. Beberapa trayek angkutan perdesaan diambil sebagai sampel, yaitu trayek 030 Cilimus-Linggarjati, trayek 061 Cilimus-Mandirancan, dan trayek 037 Lengkong-Rancakeusik. Penelitian ini  menunjukkan bahwa karakteristik pergerakan penumpang angkutan umum perdesaan merupakan bagian yang tidak terpisahkan dalam upaya mempertahankan layanan angkutan umum perdesaan. Karakteristik pergerakan penumpang ini dapat digunakan untuk meningkatkan kinerja angkutan umum, menjadi masukan bagi operator angkutan umum, serta menjadi bahan pemerintah daerah untuk membuat kebijakan.   Kata-kata kunci: angkutan umum perdesaan; trayek angkutan umum; layanan angkutan umum; kinerja angkutan umum.

scholarly journals CALCULATION OF LOCATION VALUE TO DETERMINE THE LOCATION OF A NEW TERMINAL IN SINGKAWANG CITY

2021 ◽  
Author(s):  
Muhammad Raihan Iswahyudi
Keyword(s):  
Public Transportation ◽  
Volume Data ◽  
Road Transportation ◽  
Transport Services ◽  
Road Capacity ◽  
Survey Results ◽  
Inventory Survey ◽  
Capacity Data ◽  
Public Transport Services

The terminal is a road transportation infrastructure that is used for loading and unloadingof goods, as well as the arrival and departure of public vehicles. The existence of a terminalis very important in determining the level of performance of public transport services in anarea. The role of terminals is very important as infrastructure that can attract public interestin using public transportation. Determining the location of the terminal is also veryimportant to enter as an accessibility factor that can reach the wider community ofSingkawang City. This study aims to see which alternative locations are most suitable forbuilding type B terminals using the Composite Performance Index (CPI) method. To analyzethe location value required data such as road capacity data from road inventory survey,traffic volume data from traffic calculation survey results, and speed data from a movingcar observer survey.

scholarly journals COMMUTERS’ PERCEPTIONS ON RAIL BASED PUBLIC TRANSPORT SERVICES: A CASE STUDY OF KTM KOMUTER IN KUALA LUMPUR CITY, MALAYSIA

2013 ◽  
Vol 11 (3) ◽  
Author(s):  
Syahriah Bachok ◽  
Mariana Mohamed Osman ◽  
Ummi Aqilah Khalid ◽  
Mansor Ibrahim
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Urban Traffic ◽  
Attractive Alternative ◽  
Kuala Lumpur ◽  
Transportation Services ◽  
Probabilistic Sampling ◽  
Physical Conditions ◽  
Transport Services

In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users.

scholarly journals Factors Affecting Students’ Satisfaction Towards Bus Services in Campus

2021 ◽  
Vol 6 (2) ◽  
pp. 175
Author(s):  
Masnita Misiran ◽  
Hasimah Sapiri ◽  
Zahayu Md Yusof ◽  
Massudi Mahmuddin
Keyword(s):  
Factor Analysis ◽  
Public Transport ◽  
Structural Models ◽  
Critical Factor ◽  
Factors Affecting ◽  
Transport Services ◽  
Bus Services ◽  
The University ◽  
Students Satisfaction ◽  
Public Transport Services

The reliability of public transport services (e.g., bus) is a critical factor to be considered among public transport users. This factor is important for the consequences that come with unreliability will significantly increase unnecessary anxiety and discomfort. Such consequences include additional waiting time, late arrival at destinations, and missed connections. The ability of the system to follow the planned schedule and maintain consistent travel time are some of the factors that need to be in focus. In this study, we investigated satisfaction among students who reside in campus towards bus services provided by the university. Factor analysis and structural models were developed to achieve the research objective. Three factors havesignificant relationships with students’ satisfaction. The finding also indicated that bus services are an important requirement of the on-campus students.

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