Mental Workload Assessment and Its Effects on Middle and Senior Managers in Manufacturing Companies

2022 ◽  
pp. 1339-1366
Author(s):  
Arturo Realyvásquez-Vargas ◽  
Emigdio Z-Flores ◽  
Lilia-Cristina Morales ◽  
Jorge Luis García-Alcaraz
Keyword(s):  
Mental Workload ◽  
Manufacturing Companies ◽  
Senior Managers ◽  
Physical Demand ◽  
Number Of Children ◽  
Mental Demand ◽  
Civil Status ◽  
Status Number ◽  
Frustration Level ◽  
Age Range

This chapter aims to know the mental workload level and its effects on middle and senior managers in manufacturing companies. The chapter aims to know the mental workload level related to gender, age range, civil status, number of children, years of experience, and worked hours per week. As method, the NASA-TLX method was implemented. This method measures mental workload based on six dimensions: mental demand, physical demand, temporal demand, effort, performance, and frustration level. Data was collected by applying an online questionnaire. Results indicated that some dimensions contributed to mental workload in the following decreasing order: mental demand, temporal demand, effort, performance, frustration level, and physical demand. Similarly, results from mental workload level varied from 55.73 to 64.10. Nevertheless, there was no clear relationship between the gender, age range, civil status, number of children, years of experience, worked hours per week, and mental workload level. Finally, employees manifested mental workload mainly due to stress, mental fatigue, and headache.

Mental Workload Assessment and Its Effects on Middle and Senior Managers in Manufacturing Companies

2020 ◽  
pp. 109-137 ◽  
Author(s):  
Arturo Realyvásquez-Vargas ◽  
Emigdio Z-Flores ◽  
Lilia-Cristina Morales ◽  
Jorge Luis García-Alcaraz
Keyword(s):  
Mental Workload ◽  
Manufacturing Companies ◽  
Senior Managers ◽  
Physical Demand ◽  
Number Of Children ◽  
Mental Demand ◽  
Civil Status ◽  
Status Number ◽  
Frustration Level ◽  
Age Range

This chapter aims to know the mental workload level and its effects on middle and senior managers in manufacturing companies. The chapter aims to know the mental workload level related to gender, age range, civil status, number of children, years of experience, and worked hours per week. As method, the NASA-TLX method was implemented. This method measures mental workload based on six dimensions: mental demand, physical demand, temporal demand, effort, performance, and frustration level. Data was collected by applying an online questionnaire. Results indicated that some dimensions contributed to mental workload in the following decreasing order: mental demand, temporal demand, effort, performance, frustration level, and physical demand. Similarly, results from mental workload level varied from 55.73 to 64.10. Nevertheless, there was no clear relationship between the gender, age range, civil status, number of children, years of experience, worked hours per week, and mental workload level. Finally, employees manifested mental workload mainly due to stress, mental fatigue, and headache.

Pengukuran Beban Kerja Mental Job Driver Dan Swamper Team Fuel Menggunakan NASA-TLX

2022 ◽  
Vol 8 (2) ◽  
pp. 333-338
Author(s):  
Muhammad Qurthuby
Keyword(s):  
Work Stress ◽  
Work Motivation ◽  
Mental Workload ◽  
Emotional Reactions ◽  
Skill Levels ◽  
Physical Demand ◽  
Mental Demand ◽  
Work Accident ◽  
Nasa Tlx ◽  
Very High

Giving excessive workloads causes work stress both physically and psychologically and emotional reactions. The excess workload experienced by drivers and swampers at PT XYZ results in reduced attention at work, decreased work motivation, and decreased skill levels, thus affecting drivers and swampers productivity and the chance of a work accident is very high. This study aims to measure the Mental Workload of Job Driver and Swampers Fuel Tank Using the NASA-TLX Method. The NASA-TLX score obtained 93.8, driver 2  get 83.7, driver 3  91.3, swamper 1  91, swamper 2 89.5, and swamper 3 94.7. Elements of mental workload that are very influential are Mental Demand with a percentage of 22%, Effort 20%, Physical Demand 18%, Own Performance 15%, Frustation Level 15% and Temporal Demand 12%.

scholarly journals BEBAN KERJA MENTAL DAN KELUHAN KELELAHAN KERJA PADA BIDAN DI PUSKESMAS JETIS YOGYAKARTA

2018 ◽  
Vol 6 (2) ◽  
pp. 166
Author(s):  
Nafi`ah Nurfi Afriansyah
Keyword(s):  
Mortality Rate ◽  
Mental Workload ◽  
Infant Mortality Rate ◽  
Main Task ◽  
Physical And Mental Health ◽  
Mental Work ◽  
Cross Sectional ◽  
Physical Demand ◽  
Mental Demand ◽  
Nasa Tlx

ABSTRACK The main task of midwife support was to decrease Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR) by midwifery services. The profession of midwife not only as midwifery services but also as a manager, researcher, and educator in society. Profession as a midwife need good physical and mental health. Therefore, all midwifery professionals were have to optimum performances. This research aim were to describe mental work loads and work fatigue of midwife in Puskesmas Jetis Yogyakarta. This research was decriptive with cross sectional approach. The sample used total sampling with 15 midwifes who worked in Puskesmas Jetis Yogyakarta. The instruments for collect the data used by interview, observation, and filling NASA-TLX with IFRC questionnaires. The results showed that physic workload category amount to 46% (Physical Demand = 14%, Temporal Demand = 22%, Own Performance = 10%), and mental workload category amount to 54% (Mental Demand = 18%, Frustation = 15%, Effort = 21%), also average fatigue of midwife on the medium level as 60 %. The conclusion of this research showed that mental workload of midwife gave more effect than physic workload. Keywords: work load, midwife, work fatigue ABSTRAK Tugas utama profesi bidan adalah mendukung penurunkan Angka Kematian Ibu (AKI) dan Angka Kematian Bayi (AKB) melalui pelayanan kebidanan yang berkualitas. Tugas bidan tidak hanya sebagai pelaksana pelayanan kebidanan, namun juga mempunyai peran sebagai pengelola, peneliti, dan pendidik di masyarakat. Profesi sebagai bidan merupakan pekerja yang membutuhkan kesehatan fisik dan mental yang baik. Oleh sebab itu profesi bidan dituntut memiliki performa yang optimal. Pada penelitian ini bertujuan untuk menggambarkan beban kerja mental dan kelelahan kerja pada bidan di Puskesmas Jetis Yogyakarta. Jenis penelitian secara deskriptif dengan pendekatan waktu cross sectional. Sampel dalam penelitian ini menggunakan total sampling sebanyak 15 Bidan yang bekerja di Puskesmas Jetis Yogyakarta. Instrumen yang digunakan untuk pengambilan data menggunakan kuisioner beban kerja NASA –TLX, kuisioner IFRC, wawancara, dan observasi. Hasil penelitian ini menunjukkan bahwa dimensi NASA-TLX kategori Beban Kerja Fisik sebesar 46% (Physical Demand = 14%, Temporal Demand = 22%, Own Performance = 10%), dan kategori Beban Kerja Mental sebesar 54% (Mental Demand = 18%, Frustation = 15%, Effort = 21%), serta rata – rata tingkat kelelahan kerja sedang sebesar 60%. Kesimpulan dalam penelitian ini menunjukkan bahwa beban kerja mental pada bidan dirasakan lebih besar daripada beban kerja fisik. Kata Kunci : beban kerja, bidan, kelelahan kerja

scholarly journals TINGKAT BEBAN KERJA MENTAL KARYAWAN PADA LAYANAN BUSINESS, GOVERNMENT, ENTERPRISE (BGES) BOGOR PT. TELKOM INDONESIA BERDASARKAN METODE NASA-TLX

Jurnal Tekno ◽  
2021 ◽  
Vol 18 (2) ◽  
pp. 81-89
Author(s):  
Rida Zuraida ◽  
Monika Nadya Aprillia
Keyword(s):  
Physical Demand ◽  
Mental Demand ◽  
Government Enterprise ◽  
Nasa Tlx ◽  
Frustration Level

PT. Telkom Indonesia merupakan salah satu penyelenggara layanan telepon dan internet di Indonesia. Masih terdapat banyak sekolah yang belum memiliki fasilitas internet, sehingga PT. Telkom melakukan edukasi dan penawaran fasillitas ini. PT. Telkom di Bogor yaitu divisi BGES (Business, Government, Enterprise) merupakan divisi yang menawarkan layanan ini. Banyaknya jumlah sekolah yang belum memiliki fasilitas internet di Bogor serta luasnya area layanan, mendorong penelitian mengenai beban kerja mental karyawan di divisi ini. Penilaian beban kerja dilakukan pada 12 karyawan di bagian Account  Manager (AM) Government, AM Pro, dan AM organik menggunakan metoda NASA-TLX. Hasilnya adalah beban kerja pada ketiga bagian AM tersebut dikategorikan tinggi. Dari lima dimensi beban kerja mental, hanya Physical Demand (PD) yang dikategorikan sedang, sisanya yaitu Mental Demand (MD), Temporal Demand (TD), Performance (P), Frustration level (FR) dikategorikan tinggi. Penambahan karyawan, pengaturan jadwal visit ke konsumen, dan keluar kota dapat dilakukan untuk menyeimbangkan beban kerja yang dirasakan karyawan saat ini.

scholarly journals The mental workload analysis of safety workers in an Indonesian oil mining industry

2018 ◽  
Vol 154 ◽  
pp. 01078
Author(s):  
Sri Indrawati ◽  
Atyanti Dyah Prabaswari ◽  
Tasya Pradipta
Keyword(s):  
Occupational Health ◽  
Mental Workload ◽  
Health And Safety ◽  
Mining Industry ◽  
Occupational Health And Safety ◽  
Workload Analysis ◽  
Mental Demand ◽  
Safety Officer ◽  
Nasa Tlx ◽  
Frustration Level

The responsibilities of occupational health and safety workers are very hard to ensure other workers is safety. The responsibility make the workers of occupational health and safety has some affecting to their job. Some effect can cause over the mental workload. This research aims to determine the score of mental workload from three professions in occupational health and safety, i.e. safetyman contractor, safetyman field and safetyman officer. Six indicators in the NASA-TLX method, i.e. mental demand (MD), physical demand (PD), temporal demand (TD), performance (OP), effort (EF) and frustration level (FR) are used to determine the worker’s mental workload. The result shows mental demand (MD) is the most dominant indicators affecting the mental workload between safetyman contractor, safetyman field and safety officer. The highest mental workload score among safety workers is on the safetyman field with WWL score at 62,38, because among the three types safety workers, the highest MD is on the safetyman field due to the responsibility.

scholarly journals Analisis Beban Kerja Mental Pada Pekerja Di Industri Pembuatan Tempe

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Hardik Widananto ◽  
Diyah Dwi Nugraheni
Keyword(s):  
Physical Demand ◽  
Mental Demand ◽  
Nasa Tlx ◽  
Frustration Level

Perusahaan X merupakan UMKM produsen tempe, aktivitas yang diteliti dalam proses produksi tempe yaitu aktivitas pencucian kedelai, pengangkatan keranjang dan pengemasan. Tujuan dari penelitian ini yaitu mengetahui beban kerja mental pada operator yang melakukan aktivitas produksi berupa pencucian kedelai, pengangkatan keranjang dan pengemasan. Penelitian ini menggunakan metode NASA-TLX dengan indikator berupa mental demand (MD), physical demand (PD), temporal demand (TD), performance (P), effort (E), dan frustration level (FR). Hasil pengolahan data menunjukkan bahwa aktivitas pencucian kedelai memiliki skor NASA-TLX sebesar 88, aktivitas pengangkatan keranjang memiliki skor sebesar 88,67, dan aktivitas pengemasan memiliki skor sebesar 90. Hasil skor tersebut menunjukkan bahwa beban kerja pada aktivitas pencucian kedelai, pengangkatan keranjang, dan pengemasan tergolong sangat tinggi untuk operator. Dari hasil tersebut, maka perlu dilakukan perbaikan sistem kerja agar beban kerja mental operator dapat berkurang sehingga meningkatkan produktivitas dan kesehatan operator.

scholarly journals Research on the impact of coal miners’ workload on unsafe behaviors

2021 ◽  
Vol 245 ◽  
pp. 01061
Author(s):  
Taozhu Feng ◽  
Yingsha Ren
Keyword(s):  
Coal Mine ◽  
Performance Level ◽  
Physical Demand ◽  
Effort Level ◽  
Mental Demand ◽  
Unsafe Behavior ◽  
Unsafe Behaviors ◽  
Six Dimensions ◽  
Frustration Level ◽  
The Impact

Workload is one of the reasons that affect unsafe behavior in coal mines. This article divides workload into six dimensions: physical demand, mental demand, time demand, performance level, effort level and frustration level, and introduces miner emotions as an intermediary variable to study the impact of workload on unsafe behavior. Through a questionnaire survey of coal mine workers, a structural equation model of coal mine workers’ workload and unsafe behavior is constructed. The results show that the six dimensions of workload have a significant impact on emotions. Physical demand, mental demand, time demand and frustration level have a significant impact on unsafe behaviors. Performance level and effort level have no significant impact on unsafe behaviors.

ANALYSIS OF IMPLEMENTATION WORK FROM HOME ON EMPLOYEES MENTAL WORKLOAD IN CUSTOMS AND EXCISE MAJOR SERVICING OFFICE TYPE A TANJUNG PRIOK

2020 ◽  
Vol 4 (2) ◽  
Author(s):  
Bryan Habib Gautama ◽  
Indira Dian Fadhilah ◽  
Agung Wibowo
Keyword(s):  
Mental Workload ◽  
Rank Test ◽  
P Value ◽  
Office Work ◽  
Mental Demand ◽  
Work From Home ◽  
Signed Rank ◽  
Signed Rank Test ◽  
Nasa Tlx ◽  
Frustration Level

ABSTRACT:The purpose of this research is to analyze the implementation of Work From Home (WFH) on the mental workload of employees. The mental workload values were analyzed using the NASA-TLX method. This method measures 6 aspects that affect on mental workload, namely Mental Demand, Physical Demand, Temporal Demand, Performance, Effort and Frustration Level. Researchers conducted different tests on two working conditions, namely normal working/Work From Office (WFO) and Work From Home (WFH). Based on the test results with the Wilcoxon Signed Rank Test, the p value is 0.00 which is smaller than the alpha of 5%. This shows that there is a difference in the mental workload of employees after the implementation of WFH. In addition, the mental workload condition at the Customs and Excise Major Service Office Type A of Tanjung Priok after the implementation of WFH shows a decrease in the average mental workload value of employees by 9.49%.Keywords: Mental Workload, Work From Office, Work From Home, NASA-TLX, Difference Test.ABSTRAK:Penelitian ini bertujuan untuk menganalisis pemberlakuan Work From Home (WFH) terhadap beban kerja mental pegawai. Nilai beban kerja mental dianalisis menggunakan metode NASA-TLX. Metode ini mengukur 6 aspek yang mempengaruhi beban kerja mental yaitu Mental Demand, Physical Demand, Temporal Demand, Performance, Effort, dan Frustration Level. Peneliti melakukan uji beda terhadap dua kondisi kerja yaitu kerja normal/Work From Office (WFO) dan Work From Home (WFH). Berdasarkan hasil pengujian dengan Wilcoxon Signed Rank Test, diperoleh nilai p value sebesar 0.00 lebih kecil dibandingkan alfa sebesar 5%. Hal ini menunjukkan bahwa ada perbedaan beban kerja mental pegawai setelah pemberlakuan WFH. Selain itu, kondisi beban kerja mental pada Kantor Pelayanan Utama Bea dan Cukai Tipe A Tanjung Priok setelah pemberlakuan WFH menunjukkan penurunan nilai rata-rata beban kerja mental pegawai sebesar 9,49%.Kata Kunci: Beban Kerja Mental, Work From Office, Work From Home, NASA-TLX, Uji Beda.

scholarly journals e-Learning readiness and perceived learning workload among students in an Indonesian university

2020 ◽  
pp. 18-29
Keyword(s):  
Developing Countries ◽  
Mental Workload ◽  
Learning Readiness ◽  
Physical Demand ◽  
Face To Face ◽  
Mental Demand ◽  
Significant Difference ◽  
E Learning ◽  
Face To Face Learning ◽  
High Level

e-Learning has been widely used in educational settings especially in developing countries like Indonesia. The purpose of this study was to investigate e-learning readiness among Indonesian university students and to compare students’ perceptions of their workload (including mental demand, physical demand, temporal demand, performance, effort, frustration, and sleepiness) in e-learning and classical learning settings. A survey was conducted with students in an Indonesian university. The results show that students have a high level of e-learning readiness. Mental workload is significantly higher in e-learning than in face-to-face learning. No significant difference in sleepiness was found between e-learning and face-to-face learning. The correlation between e-learning readiness and the mental workload was not significant. Implications of the results are discussed.

Untangling service design routines for digital servitization: empirical insights of smart PSS in maritime industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Birgit Andrine Apenes Solem ◽  
Marko Kohtamäki ◽  
Vinit Parida ◽  
Thomas Brekke
Keyword(s):  
Single Case ◽  
Service Design ◽  
Research Approach ◽  
Concept Design ◽  
Manufacturing Companies ◽  
Maritime Industry ◽  
Senior Managers ◽  
Content Type ◽  
Growth Outcomes ◽  
Action Research Approach

PurposeThe present study sets out to understand how a manufacturing company in the maritime industry utilized creative design principles and developed service design routines to advance digital servitization (i.e. the transition to offering smart product-service-software systems–PSS) and realize subsequent positive growth outcomes.Design/methodology/approachWe build upon a longitudinal single case of a marine solution provider. Using an action research approach, we collected data through in-depth interviews and informal conversations involving senior managers, project members and customer representatives over a three and a half-year period. In addition, secondary data such as documentary data, service design tools and visualization were utilized.FindingsThe inductive analysis highlights the underlining role of four service-design routines that drive creativity and an innovative approach to digital servitization transformation. More specifically, we identify (a) user insights through creative customer data acquisition, (b) smart PSS collaboration through co-creation across departments, (c) smart PSS ideation through creative forms of collaboration and (d) effective smart PSS delivery and commercialization through creative concept design as the drivers of the case company digital servitization transformation.Practical implicationsWe encourage senior managers within large manufacturing companies to promote the development of service design routines as these promote the transformation process from being a product-centric to service-centric firm. The four service design routines are built on a set of service design sub-activities providing concrete actions that can be applied by senior managers to successfully develop and deliver smart PSS offerings and achieve growth outcomes.Originality/valueThis study contributes by integrating digital servitization and service design literatures. We illustrate how manufacturing firms can drive a transition to digital servitization through service design activities and routines development for smart PSS strategy implementation.

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